Most UK orders arrive within 2-3 business days. International orders (US, Canada, Australia) typically take 5-10 business days. All orders receive a tracking number so you can follow your parcel every step of the way.

Yes! We offer free standard shipping on all UK orders over £35. For international orders, we offer flat-rate tracked shipping. Orders under £35 in the UK have a small £3.99 shipping fee.

Absolutely! We ship to the UK, United States, Canada, and Australia. Shipping rates and estimated delivery times are shown at checkout before you complete your purchase.

Once your order ships, you'll receive an email with your tracking number. You can use this to track your parcel on the carrier's website. If you haven't received a tracking email within 2 business days of ordering, please check your spam folder or contact us.

We offer a 30-day no-questions-asked return policy. If you're not completely happy with your purchase, contact us within 30 days of delivery and we'll arrange a full refund or exchange. The product just needs to be unused and in its original packaging.

It's simple — just email us at squishypawswork@gmail.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours. Once we receive the item, we'll process your refund within 3-5 business days.

We're so sorry if this happens! Please take a photo of the damaged item and email it to us within 48 hours of delivery. We'll send you a free replacement immediately, no need to return the damaged item.

Absolutely. Pet safety is our number one priority. Every product in our store is reviewed by our pet care advisory team before we stock it. We only sell products made from non-toxic, pet-safe materials that meet UK and international safety standards.

Our current range focuses primarily on dogs and cats, though many products are suitable for other small animals too. Each product listing clearly states which pets it's designed for. We're constantly expanding our range — subscribe to our newsletter to be first to know about new arrivals!

Each product page includes a detailed size guide with measurements and weight recommendations. If you're unsure, we always recommend going a size up, or contact us and we'll help you choose the perfect fit for your pet.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna buy-now-pay-later. All transactions are processed securely through Shopify Payments with 256-bit SSL encryption.

100% yes. We use Shopify's enterprise-grade security infrastructure. We never store your full card details — all payment processing is handled by PCI DSS compliant providers. You can shop with complete confidence.

Yes! New subscribers get 10% off their first order when they sign up for our email list. We also run seasonal sales and exclusive deals for our subscribers. Follow us on TikTok and Instagram @squishypaws for flash sales and giveaways!